We are seeking a Client Care Coordinator
Penrose Physical Therapy provides client-centric health care through customized physical therapy treatments, wellness services, nutritional counseling, and exercise classes.
Our principle goal is to serve as a trusted health care partner to each of our clients and help them to live the life they love.
Position
Our Clinic is growing! We are looking for an enthusiastic Client Care Coordinator with a customer-service mindset and a passion for creating an exceptional experience for our clients.
As the Client Care Coordinator for Penrose PT, you will provide exceptional customer service to our clients and administrative support for the Clinic. You will serve as the primary point of contact for inquiries, client scheduling and rescheduling, and client follow-ups.
You will help our clinic to continue to grow by communicating the value of Physical Therapy, the opportunity for Direct Access, and especially the Penrose PT approach to care and wellness. You will develop and maintain relationships with our current and future clients to help anticipate and serve their needs.
This is an hourly, part-time position. The ideal schedule would be approximately 9am-3pm, Monday through Friday, however there is a possibility for work hours to be flexible within typical business hours. The position would start out around 25-30 hours per week. There is an opportunity for the position to become full-time as the clinic and its services continue to expand.
JOB DETAILS
We are looking for someone with a passion for exceptional customer care. The primary focus of this position would be:
Conversion of inquiries
Communicate the value of Physical Therapy, the opportunity for Direct Access, and especially the Penrose PT approach to care and wellness
Demonstrate professionalism and maturity, maintain confidentiality and discretions with clients in regards to sensitive medical information, including women’s pelvic health diagnoses
Maintaining contact with current clients and providing reminders for future appointments
The Responsibilities and Authorities of this position would include:
Develops and maintains relationships with our clients through phone and email messages, maintains client and contact databases; and performs other administrative tasks as directed by the Owner
Greets callers and visitors in a pleasant, business-like manner and assists with questions or takes detailed messages for the appropriate staff
Assists with check-in and check-out for client appointments
Keeps the reception area, common clinic areas and back office organized, well-supplied, and neat
Maintains a list of office supply needs and orders supplies as needed; contacts service personnel as necessary for equipment repair and maintenance
Monitors stock of printed marketing materials (brochures, flyers, business cards, etc.) and makes recommendations for future materials to promote clinic services
Performs other related duties as apparent of directed by the Owner
Our Ideal Candidate
The ideal candidate must be organized, detail-oriented, and have a friendly attitude both in-person and on the phone
The ideal candidate must be eager to take instruction and learn new skills
The ideal candidate will have experience with Microsoft Office (Word, Excel, Powerpoint), Constant Contact (or other email design program) and online scheduling applications
Minimum Qualifications
Work history must indicate administrative experience
Demonstrated passion for exceptional customer service
Excellent communication skills (both verbal and written)
Excellent organizational skills
Proven ability to build and maintain professional relationships